TERMS & CONDITIONS:
1. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings ascribed to them below:
a) "Booking" refers to the reservation of a place on one of our tours made through our website.
b) "Our Tours" refers to the various tour packages offered by Vera Cruz Cycling Tours, as detailed on our website.
c) "Booking Form" refers to the online form to be completed by the client to make a reservation.
d) "Deposit" refers to the initial monetary payment required to secure a booking.
e) "Confirmation" refers to the email sent to the client to confirm their tour reservation.
f) "Service Fee" refers to any additional charges for extra services requested by the client for each booking reservation.
g) "Terms and Conditions" refers to the general legal provisions designed to protect both the client and the tour company.
2. Bookings, Confirmation, and Payment
All bookings for our tours must be made online via the Vera Cruz Cycling Tours Portugal, booking portal. Clients will be required to provide all necessary information for themselves or on behalf of their touring party. Payment instructions will be sent via email, with a 50% deposit required to secure the reservation. Upon receipt of the deposit, a confirmation email will be sent to the client. An invoice for the remaining 50% of the tour price, along with any additional requested extras, will be issued shortly thereafter. Full details of the tour, including a comprehensive itinerary, will be sent via email once the full payment has been received.
3. Tour Prices
All tour prices are quoted in euros.
The Tagus Coastal Heritage tour includes bicycle rental (extra charge for an e-bike), a traditional Portuguese lunch with drinks, a comprehensive itinerary, map links, and a Vera Cruz water bottle.
The Alentejo Odyssey 3-day tour includes train or bus transfer from Lisbon to Évora, bicycle rental (extra charge for an e-bike), 3 nights' accommodation with breakfast in unique 3- and 4-star hotels, 3 traditional lunches with wine and drinks at Alentejo restaurants, a detailed itinerary with and Google map files, a pool van for luggage delivery, and a free gift bag including a 'Vera Cruz' T-shirt and water bottle.
For 3- and 4-night tours, the price per person is based on two people sharing a double or twin room. An additional charge will apply for single occupancy rooms upon request.
4. Cancellations
Alentejo Odyssey 3-day tour or any multi-day tour.
Vera Cruz Cycling Tours aims to provide flexibility to clients wishing to change their booking to a later date due to unforeseen circumstances. In the event of cancellation, the following options are available:
A full refund will be given for cancellations made up to 90 days before the scheduled tour.
A 75% refund will be given for cancellations made from 89 to 60 days before the scheduled tour.
A 50% refund will be given for cancellations made from 59 to 22 days before the scheduled tour.
No refund will be given for cancellations made 21 days or less before the scheduled tour.
A 100% credit for a future trip will be offered for postponements made up to 22 days before the scheduled tour.
Tagus Coastal Heritage tour.
You can cancel up to 24 hours before the tour to receive a full refund.
To qualify for a full refund, you must cancel at least 24 hours prior to the tour's start time.
If you cancel within 24 hours of the tour's start time, you will not be eligible for a refund.
Any changes made less than 24 hours before the tour's start time will not be accepted.
5. Insurance
Clients are responsible for securing appropriate travel, accident, and cycling insurance. Vera Cruz Cycling Tours cannot be held responsible for any unexpected accidents during a tour. Additionally, we advise clients to obtain insurance for personal loss in case a tour is cancelled. We will not be liable if a tour cannot go ahead due to acts of God, including earthquakes, extreme rain, or tornadoes. Should unforeseen circumstances such as 'Force Majeure' make cycling hazardous or unfeasible, leading to the cancellation of a tour by Vera Cruz Cycling Tours, participants will be promptly informed. A complete refund will be issued if the cancellation occurs at least 72 hours prior to the tour's commencement. However, for cancellations within 72 hours of the tour, some fees will be deducted, resulting in a partial refund.
6. Visas
It is your responsibility to ensure that you possess all necessary and valid travel and health documents before your arrival date, as outlined in your booking with Vera Cruz Cycling Tours.